Shipping in Denmark:

0 - 1500 DKK purchase - 49 DKK with GLS

Over 1500 DKK - FREE with GLS

Shipping within the EU:

0 - 2500 DKK purchase - 99 DKK with GLS

Over 2500 DKK - FREE with GLS

Shipping outside EU:

0 - 5000 DKK - 150 DKK with GLS

Over 5000 DKK - FREE with GLS

Order Confirmation

When we receive your order, we will send you an order confirmation via email. The confirmation is sent within 24 hours. If you have not received it within that period, send an email to managoldcph@gmail.com.

Production time

Since every piece is handmade, please allow at 7-10 day production time pr order. If you purchase is an urgent matter and you wish to receive your delivery very fast, please contact managoldcph@gmail.com and we will look at the options.

Sizes

If you wish to change size please contact us at managoldcph@gmail.com. We do not accept any returns or exchanges for order that’s customized. Please contact us if you have any questions, regarding sizing.

Exchanges, Returns & Faults

We comply with Danish consumer legislation which means that you have the right to return your order within 14 days from the date you received the product. We will reimburse the total purchase amount, minus the shipping fee. The goods must be returned in perfect condition, unused and undamaged. We do not accept any returns or exchanges for orders that are customized. If you have any concerns, please contact us at managoldcph@gmail.com.

If you wish to return your order, please contact us on managoldcph@gmail.com and return the item to:

Managold / Mana Arhøj, Finsensvej 13C 5.mf, 2000 Frederiksberg, Denmark.

Terms of Use

The following terms and conditions are applicable to all users who access the domain managold.dk (referred to as "the site"). These Terms and Conditions will apply to all future transactions between users and managold.dk as well as all visits to the site. Managold.dk retains the right to modify these terms and conditions and the most recent update can be found in the final section of the Terms and Conditions. It is the responsibility of users to stay informed of any changes made to the Terms and Conditions.

Delivery and Duty Paid

Deliveries to all countries are shipped with GLS basis, meaning that VAT is included in the price. Deliveries outside the EU (e.g. Norway, USA) are also shipped with GLS.

VAT & Taxes

VAT and taxes are not included in the price outside countries in the European Union. Please note that taxes may apply on arrival in your country, if your country is not a part of the EU. 

Payment

We accept payment by most major credit cards including Visa, Paypal, MasterCard, Eurocard, Maestro, American Express and Diners Club. Please get in touch to pay with mobilepay. We follow Danish law and on completing a purchase your credit card will be authorized for the full amount of the order. To make your purchase as safe as possible, your credit card information is sent via a secure connection and your card details cannot be read by outsiders. In the case of a return the purchase amount will be transferred back to your credit card. You must always enter your credit card details for each visit with us as we do not save this type of information.

Orders

By using managold.dk and/or making a purchase on the website, you acknowledge that you have read and accepted our Terms and Conditions. We recommend that you carefully review and comprehend the Terms and Conditions before placing an order. Please be aware that items are made to order, meaning you will allow at 7-10 day production time for each order.

Order Confirmation

When we receive your order we will send you an order confirmation via email. The confirmation is sent within 24 hours, if you have not received it within that period send an email to managoldcph@gmail.com.

Sizes

If you wish to change size please contact us at managoldcph@gmail.com. We do not accept any returns or exchanges for order that’s customized. Please contact us if you have any questions, regarding sizing.

Exchanges, Returns & Faults

We comply with danish consumer legislation which means that you have the right to return your order within 14 days from the date you received the product. We will reimburse the total purchase amount, minus the shipping fee. The goods must be returned in perfect condition, unused and undamaged. We do not accept any returns or exchanges for customized goods. If you have any concerns, please contact us at managoldcph@gmail.com.

Products are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 6 months of purchase. This does not include damage from normal use over time. If you believe you have received faulty goods you must contact us with documentation before sending the product so that we can approve the complaint. If the complaint is approved, we are to send you a similar non-faulty product once we have received the faulty product and the cost of return shipping will be reimbursed to you on presentation of proof of postage. If the faulty product returned is not in stock, you will be reimbursed the full purchase amount. Items lost or damaged in return transit will not be compensated for. Note that for customers outside the EU, VAT and other import expenses are not covered.

Disclaimer

We cannot guarantee that this website will be free from typos, errors in specifications, prices, measurements, images or other erroneous content.

We cannot guarantee that all products that appear on the site are in stock. You will be notified by email as soon as we received your order.

We cannot guarantee that an image accurately reflects a product’s actual colors. Depending on your computer or monitor settings, colors may vary.

We reserve the right to deny any purchases at our own discretion.

Force Majeure

Managold.dk shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity, telephone or internet services.

In asserting Force Majeure as an excuse, Managold.dk shall have the burden of proving that reasonable steps were taken (under the circumstances) to minimize delay or damages caused by foreseeable events, that all non-excused obligations were substantially fulfilled, and that the other Party was timely notified of the likelihood or actual occurrence which would justify such an assertion, so that other prudent precautions could be contemplated.

Copyright

Copyright of all images, trademarks, logos, design and text contained within this site is owned by Managold Copenhagen.

For inquiries regarding use of images or any other part of this material please send an email to managoldcph@gmail.com.

Our Terms and Conditions are in compliance with Danish law and any disputes fall under Danish jurisdiction. To order from our online shop, you must be 18 years or older or have parental or guardian permission.

Company Information

Managold, Finsensvej 13C 5.mf, 2000 Frederiksberg, DENMARK

Phone: +45 20 46 34 11

managoldcph@gmail.com

Meetings will be held at Stefansgade 17, 2200 Copenhagen N. 

Jewellery care

If you want to keep your jewellery in a good condition as long as possible, please read the following guidelines.

Take off any type of jewellery before showering, sleeping or doing any form of sport or demanding physical activity.

Note that our gold plated products are plated with 2-3 layers of 14 carat gold, and these layers will fade over time, within extensive usage of the product. 

A chemical reaction can occur between the sulphur in the air and the thick layer of gold on the plating, which can cause tarnishing. Factors such as humidity, sweat, and pollution can contribute to the acceleration of gold-plating tarnishing. 

Please get in contact on managoldcph@gmail.com if you have any questions regarding the care of your product, or if you wish to restore or renew your product for a small fee. 

Data Controller

We are data controllers for the processing of the personal data that we process about our employees, customers and business partners. You will find our contact information below.

Managold
Finsensvej 13c 5.mf
2000 Frederiksberg
Denmark


Treatment Activities

As data controller cf. GDPR, we have the following processing activities:

Visit Website

When you visit our website, we use cookies in order for the website to function, which you can read more about in our cookie policy. You can block cookies at any time in your browser settings, but certain functions on the website may not work correctly without cookies.

Communication with Potential Customers

When you have questions about our site, or want to hear more about our services, you can contact us via:

• Email: managoldcph@gmail.com
• Telephone: +45 20 46 34 11

Through this, we will process your personal data so that we can enter into a dialogue with you, e.g. answer questions about our services. We only process the information that you give us in connection with our communication.

We will typically process the following general information: name, email, telephone number.

Our authority to process this personal data is the data protection regulation's article 6, paragraph 1 letter f. We delete our communication with you when it is clear whether you want our services or not.

Should in a special case arise a need to store your personal data for a longer period of time, this could be the case.

Data

We collect the following data:

• Information that you have provided yourself – e.g. name, email address, telephone number, information related to accounts you have created, your consents and the like
• Information collected when using our websites or interactive products or services – e.g. the web browser you use, your IP address and how long you have stayed on our websites, cookie information (if you have allowed cookies) and the like
• Information about your purchases and other business activities with us – e.g. your purchases, your participation in competitions, your visits to our stores, contact with customer service and the like
• Information collected from other sources that may be combined with the user account information – e.g. updated delivery information from delivery agents and public sources.

Please note that we do not collect payment information. All payment data is processed securely by authorized third-party payment service providers.

Information that we may have obtained from you:

• Contact information: your name, email address(es), telephone number, address
• Demographic information: Gender, date of birth or age, language, title or education, income information, housing information, household size
• Your status-based eligibility for discounts
• Information about your account: payment type or method, encrypted password
• Any kind of consent, communication and feedback that you have given us
• Personal interest that you yourself have stated
• Work-related information that you have provided yourself: your company/employer name and contact details
• Other information collected based on your prior, express and voluntary consent (including public social media profiles).

Information collected through the use of our websites or interactive products or services:

• Your browser, operating system, device model, IP address, time of access and duration of access
• Websites through which our website was accessed, pages on our website that you visited, any other actions with our website during your visit to our website (eg interactions, referring websites, search terms)
• Cookies and other identifiers
• Marketing information: benefits, promotions and services aimed at or offered to the customer and your use thereof
• Other information collected based on your consent.
• Information about your purchases, other transactions with us and participation in promotions
• Information about orders, deliveries, payment methods, billing address(es), delivery address(es), and other information from any type of business relationship you may have with Studio Arhoj (returns, complaints, discounts received, etc.)
• Your inquiries to customer service and communication with you
• Your participation in and interaction with our promotions and competitions

We use third-party service providers for payment processing, where you will be directed to the relevant third-party service provider's website, which is subject to that third-party service provider's terms and conditions. Studio Arhoj does not store credit card information.

Customers

We need to communicate with our customers to ensure that the service is delivered correctly. Through this, we can process information about name, address, services, special agreements, payment information, order history and the like.

Newsletter

We have a newsletter that you can sign up for voluntarily - and you can always unsubscribe from this again. The purpose of the newsletter is to send registered e-mails with new information from the company, which may concern new content on the website, announcements of our services, invitations to events, etc.

We will only send you emails if you have given your active consent to this. It initially requires that you enter your email address, to which we will subsequently send an email, so that you can confirm the registration. In this way, we ensure that you have actually signed up for the newsletter yourself, i.e. given active consent.

Our authority to process your personal data (i.e. the email address) in connection with the newsletter will be the data protection regulation, article 6, paragraph 1 letter a.

We will process your personal data as long as you are still registered for the newsletter. By unsubscribing from the newsletter, we will also stop sending this to you.

If you unsubscribe from the newsletter, we will store your now previous consent for 2 years after it was last used due to statute of limitations, cf. Consumer Ombudsman's Spam Guide section 11.3.

Accounting

We must save all accounting documents cf. the Accounting Act. This means that we store invoices and similar attachments for accounting purposes. This may include general personal data such as name, address, service description.

Our authority to process personal data for bookkeeping is Article 6, subsection 1 letter of the data protection regulation. We store this information for a minimum of 5 years after the current financial year has ended.


Data Processors

Few can handle everything by themselves, and the same applies to us. We therefore have business partners and use suppliers, some of whom may be data processors. External suppliers can, for example, provide systems to organize our work, services, consultancy, IT hosting or marketing.

It is our responsibility to ensure that your personal data is processed properly. That is why we make high demands on our business partners, and our partners must guarantee that your personal data is protected. We therefore enter into agreements on this with companies (data processors) who handle personal data on our behalf in order to increase the security of your personal data.

Dissemination of Personal Data

We do not pass on your personal data to third parties.

Profiling and Automated Decisions

We do not make profiling or automated decisions.

Third Country Transfers

We generally use data processors in the EU/EEA, or who store data in the EU/EEA. In some cases this is not possible, and here data processors outside the EU/EEA can be used if they can provide your personal data with adequate protection.

Treatment Safety

We keep the processing of personal data secure by having in place appropriate technical and organizational measures. We have made risk assessments of our processing of personal data, and have subsequently introduced appropriate technical and organizational measures to increase processing security. One of our most important measures is to keep our employees up to date on GDPR, as well as by reviewing our GDPR procedures with employees.

The Rights of the Data Subjects

According to the data protection regulation, you have a number of rights in relation to our processing of information about you. If you want to exercise your rights, please contact us so that we can assist you with this.

Right to See Information (right of access)

You have the right to gain insight into the information that we process about you, as well as a range of additional information.

Right to Rectification (rectification)

You have the right to have incorrect information about yourself corrected.

Right to Erasure

In special cases, you have the right to have information about you deleted before the time of our normal general deletion occurs.

Right to Restriction of Processing

In certain cases, you have the right to have the processing of your personal data restricted. If you have the right to have the processing restricted, we may in future only process the information - apart from storage - with your consent, or for the purpose of establishing, asserting or defending legal claims, or to protect a person or important public interests.

Right to Object

In certain cases, you have the right to object to our otherwise lawful processing of your personal data. You can also object to the processing of your data for direct marketing.

Right to Transmit Information (data portability)

In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have this personal data transferred from one data controller to another without hindrance.

You can read more about your rights in the Data Protection Authority's guidance on the rights of data subjects, which you can find at datatilsynet.

Withdrawal of Consent

When our processing of your personal data is based on your consent, you have the right to withdraw your consent.

Complaint to the Danish Data Protection Authority

You have the right to lodge a complaint with the Danish Data Protection Authority if you are dissatisfied with the way we process your personal data. You will find the Data Protection Authority's contact information at datatilsynet.

Cookie Policy

This Cookie Policy informs you how Managold uses cookies, web beacons and other similar technologies (jointly referred to as “Cookies”) in its website and how you can manage and control the use of Cookies on your computer or device. 

In order to provide you with an online experience with personalized features and content, you will need to allow your computer, tablet or mobile device to accept Cookies.

Should you have any questions related to our Cookie Policy, you are welcome to contact our customer service on managoldcph@gmail.com. 

What are cookies?

Cookies are small files, typically letters and numbers, placed on your computer or device by a web server when you access certain websites. Cookies are stored on your computer’s hard drive or other terminal equipment when you browse our websites.

What types of cookies do we use?

Functional Cookies: We use functional Cookies to ensure the functionality of our website. These Cookies enable a website to remember your login information and remember other selections done by you during your visit to our website (such as, the things you put in your shopping cart or for the website’s video content to function properly).

Preference Cookies: Preference Cookies enable a website to remember information that changes the way the website behaves or looks.

Performance Cookies: We also want to develop our platform, our online store and other services we offer to you. This is why we use performance Cookies on our website. These Cookies collect information which we use for reporting and analytics, such as how you use our website and how often you visit the website.

Marketing Cookies: We use marketing Cookies on our website. These Cookies help us to tailor marketing to you and your interests and provide you with a more personalized service in the future. Without these Cookies, the advertisements that you see may be less relevant and interesting to you. These Cookies remember that you visited our website, and we may share this information with third parties, such as advertisers, so that you may see our advertisements on other websites as well. In section 4 below, there is information on the third-party recipients with whom we share this data.

Recipients

Third parties which receive your data through Cookies are:

• We use Google’s advertising services on our website. Due to the use of Google’s advertising services, your web browser automatically sends certain information to Google. For more information on Google’s services and the information collected in connection therewith, please visit Google’s information page, available at Google’s website. 
• We use Google Analytics to optimize the performance of our website.

Social Media plugins

We also use certain social media plugins on our website which place Social Media and Content Cookies, for example, to enable you to “Like” something on Facebook, or play Instagram or YouTube videos directly on our websites. Please note that some of these third-party services use Cookies that are also used for purposes such as behavioral advertising, analytics or market research, and your data may be transferred to these third parties.

Please note that certain third parties, such as Facebook, may use another third party to track the activities on our website and offer targeted advertising based on that. We recommend that you familiarize yourself with the policies of other social media platforms you use.

Some of the relevant policies applicable to these sites are available at the following addresses:

• Facebook: For more information about Facebook’s personal data protection policy, please visit http://www.facebook.com/policy.php. You can also block Facebook’s social plugins with addons for your browser, for example with the “Facebook Blocker.”
• YouTube: For more information concerning the protection of personal data, please visit:
  https://policies.google.com/privacy?hl=en
• Pinterest: For more information on Pinterest’s privacy policy, please visit:
  https://policy.pinterest.com/en.
• Instagram: For more information on Instagram’s privacy policy, please visit:
  https://help.instagram.com/519522125107875.

Data collected by cookies

Cookies we use enable us to track the following information about visitors to our website. This information is used, for example, to maintain our website, provide our customers with an online shopping experience with personalized features and content, and to personalize advertisements.

• IP address (masked);
• Location: country, region, city, approximate latitude and longitude (Geolocation);
• Date and time of the request (visit to the site);
• Title and URL of the page being viewed;
• URL of the page that was viewed prior to the current page (Referrer URL);
• Screen resolution of user’s device;
• Time in local visitor’s time-zone;
• Links to an outside domain that were clicked;
• Pages generation time;
• Main language of the browser being used;
• Browser version, browser plugins (PDF, Flash, Java etc.) operating system version, device
  identifier;
• Site Search;
• Random unique Visitor ID;
• Time of the first visit for the specific visitor;
• Time of the previous visit for the specific visitor;
• Number of visits for the specific visitor.

How can I control cookies?

After selecting your preferred Cookies, you may always change your preference by visiting “Cookie Settings” at the bottom of our websites. Most browsers automatically accept Cookies, but you can choose whether or not to accept Cookies by adjusting your browser settings and deleting any Cookies already placed on your device by our website.

Please note that disabling or deleting Cookies may prevent you from using some parts of our website. You can set most modern browsers to prevent any Cookies being placed on your device, but you may then have to manually adjust some preferences every time you visit a website/page. 

How long do cookies remain on my computer or mobile device?

We use two types of Cookies: Persistent and Session Cookies. Session Cookies last until you stop browsing and Persistent Cookies last until their expiration or deletion. Most Cookies we use are Persistent and they are not removed once you close your browser or exit our website. Persistent Cookies are used when information is preferred to be stored for more than one visit to a website. For more specific information, please see the lists below of Cookies used on our website.

Changes to this Cookie policy

We reserve the right to change and modify this Cookie Policy from time to time. When we post changes to this Cookie Policy, we will modify the “effective date” at the top of this Cookie Policy to indicate when such changes have come into effect. If the changes are material and adversely affect you, we will post a prominent notice advising of such changes at the beginning of this Cookie Policy and on our websites’ homepages.